Shipping Policy

Thank you for visiting our website and purchasing our products.

To help you clearly understand our delivery arrangements before placing an order, this policy explains order processing, shipping destinations, estimated delivery times, shipment tracking, address changes, delivery delays, and other delivery-related matters.

We will make reasonable efforts to process and deliver your order promptly and safely based on the actual circumstances of each order.

Nothing in this policy limits any mandatory rights that consumers may have under applicable law.

1. Shipping Destinations

We currently provide shipping services primarily to the following European countries and regions:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Greece

• Romania

• Bulgaria

• Estonia

• Latvia

• Lithuania

The countries and regions available for delivery may vary depending on the product type, inventory location, warehouse arrangements, and available shipping routes.

If your delivery destination is not listed above, we recommend contacting customer service before placing an order to confirm whether delivery is available.

2. Shipping Costs

For the above supported destinations, we generally provide Free Standard Shipping.

Whether shipping fees apply to a specific order will be determined by the information displayed on the checkout page when you place your order.

We will select an appropriate carrier based on the delivery address, product availability, warehouse location, and shipping route.

Depending on the actual order circumstances, logistics providers may include:

• DHL

• DPD

• UPS

• FedEx

• Other logistics providers that meet our delivery requirements

We may change the carrier depending on shipping routes, warehouse arrangements, and actual transportation conditions.

If a shipping fee is payable by the consumer for a particular order, we will provide the relevant information during the purchasing process to the extent required by applicable law.

3. Order Processing Time

After an order has been successfully submitted and the necessary information has been confirmed, we generally require approximately 3–5 business days to process the order and prepare it for shipment.

Under normal circumstances, order processing primarily takes place on business days. Weekends and public holidays may not be included in the processing period.

Order processing may take longer in the following circumstances:

• Increased order volumes during holidays;

• Major promotional campaigns;

• Temporarily high order volumes;

• Inventory allocation;

• Warehouse operational adjustments;

• Temporary system or logistics issues.

We will make reasonable efforts to complete order processing within the expected timeframe.

4. Estimated Shipping Time

After the product has been shipped, standard transportation generally takes approximately 5–8 business days.

Estimated Delivery Stage	Estimated Time
Order processing and shipment preparation	3–5 business days
Transportation after shipment	5–8 business days
Total estimated time	Approximately 8–13 business days
Standard shipping	Free

The above timeframes are estimates under normal circumstances and do not constitute an absolute delivery deadline.

Actual delivery times may be affected by the destination, carrier, public holidays, customs processing, weather, traffic, and other factors beyond our reasonable control.

If applicable law provides a specific delivery deadline or other statutory delivery rights for consumers, those legal requirements shall apply.

5. Shipping Notifications and Tracking

After your order has been shipped, we will generally send shipping information to you by email.

If the logistics service supports online tracking, the notification may include:

• Shipping confirmation;

• Tracking number;

• Carrier name;

• Shipment tracking information.

Tracking information may only become available gradually after the package has been handed over to the carrier.

Therefore, the absence of tracking updates shortly after shipment does not necessarily mean that there is a problem with the package.

If the tracking status has not changed for an extended period, please contact us:

📧 r9248736@gmail.com

To help us investigate the matter, please provide your order number and tracking number, if available.

6. Delivery Delays

Although we will make reasonable efforts to arrange delivery within the estimated timeframe, delays may occur during transportation.

Common reasons include:

• High-volume shipping periods;

• Weekends or public holidays;

• Increased order volumes during promotional periods;

• Customs inspections;

• Severe weather;

• Heavy demand on local delivery networks;

• Carrier operational adjustments;

• Traffic restrictions;

• Changes to transportation routes;

• Force majeure events.

If your order has significantly exceeded the normal estimated delivery time and has still not arrived, please contact us promptly.

We will review the order and tracking information and, where reasonably possible, assist in communicating with the relevant carrier.

7. Changes to Delivery Address and Order Information

1. Before Shipment

If your order has not yet entered the final shipping process, you may contact us as soon as possible to request:

• A change of delivery address;

• Correction of contact telephone number;

• Modification of certain order information;

• Order cancellation.

Please note that orders may enter warehouse or delivery processing shortly after being submitted.

Therefore, we cannot guarantee that every requested change can be successfully implemented.

If you need to modify your information, please email us as soon as possible after placing the order.

2. After Shipment

Once a package has been handed over to the carrier, it is generally no longer possible to directly change the delivery address or cancel the shipment.

If the package cannot be delivered or is returned because the consumer provided an incorrect or incomplete address, name, or contact information, we will discuss the appropriate next steps with you based on the specific circumstances.

If additional shipping costs arise as a result, they will be handled according to the actual circumstances of the order and applicable law.

Nothing in this policy affects consumers' statutory rights of withdrawal, return, or refund.

8. Customs Duties and Other Taxes

Different countries and regions may have different tax and customs requirements.

Depending on the product type, order value, destination, and local laws, an order may be subject to:

• Import duties;

• Value Added Tax (VAT);

• Customs processing fees;

• Customs clearance charges;

• Other legally applicable fees.

Where such charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Specific tax and customs arrangements may vary depending on the destination country and individual order circumstances.

9. Damaged Packages or Incorrect Products

After receiving your package, please inspect the product and packaging as soon as reasonably possible.

If you notice any of the following:

• Obvious damage to the package during transportation;

• Obvious problems with the product;

• The product received does not match your order;

• An obvious discrepancy in the quantity of products received;

please contact us as soon as possible:

📧 r9248736@gmail.com

To help us verify the issue quickly, we recommend providing:

• Order number;

• Recipient's name;

• Email address used for the order;

• Tracking number;

• Photos of the product;

• Photos of the outer packaging;

• A detailed description of the issue.

We will review the matter based on the order, product, and shipping information and provide an appropriate solution in accordance with applicable law and the specific circumstances.

10. Lost Packages

If the tracking information indicates that a package may be lost, has encountered a transportation issue, or has not been updated for an extended period, please contact us promptly.

We will investigate the matter based on:

• Shipping tracking records;

• Carrier feedback;

• Order information;

• Shipment records.

If it is confirmed that a shipping issue requires action by us or the relevant carrier under applicable law, we will take appropriate measures based on the circumstances and applicable legal requirements.

11. Failed Delivery and Returned Packages

Delivery may fail for various reasons, including:

• Incorrect delivery address;

• Incorrect contact information;

• No one available to receive the package;

• Multiple unsuccessful delivery attempts;

• Refusal to accept the package;

• Incomplete delivery information;

• Other circumstances preventing successful delivery.

If delivery fails, we may contact you by email to confirm whether the package should be redelivered, returned, or handled through another appropriate solution.

If additional shipping costs arise due to incorrect information provided by the consumer or other circumstances attributable to the consumer, such costs will be handled according to the actual circumstances and applicable law.

12. Force Majeure and Special Circumstances

Certain delivery delays may result from events beyond our reasonable control, including:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Major transportation disruptions;

• Logistics system failures;

• Network or communication failures;

• Significant carrier operational disruptions;

• Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable and practicable measures to minimize the impact on order delivery and provide necessary updates when reliable information becomes available.

13. Statutory Consumer Rights

Nothing in this Shipping Policy cancels, restricts, or diminishes any mandatory consumer rights granted under applicable law.

If any provision of this policy conflicts with mandatory requirements of applicable law, the relevant legal provisions shall prevail.

For information regarding returns, refunds, and the statutory right of withdrawal, please refer to:

Return & Refund Policy

For information regarding the processing of personal information and cookies, please refer to:

Privacy Policy

For information regarding orders, payments, and website usage rules, please refer to:

Terms of Service

14. Updates to This Shipping Policy

We may update this Shipping Policy from time to time due to changes in logistics arrangements, service coverage, business operations, applicable laws and regulations, or website functions.

The updated version will be published on the website.

We recommend reviewing the latest version of the Shipping Policy before placing an order to understand the currently applicable shipping arrangements.

15. Contact Us

If you have any questions regarding order delivery, shipment tracking, estimated delivery times, package delays, address changes, or other shipping matters, please contact our customer service team:

Customer Support

📧 r9248736@gmail.com

To help us process your request as quickly as possible, please provide:

• Order number;

• Tracking number, if available;

• Recipient's name;

• Description of the issue.

After receiving your email, we will review the order and shipping information and respond within a reasonable period.

Thank you for your understanding and support.