Return, Refund & After-Sales Service Policy

Thank you for visiting our website and purchasing our products.

To ensure that you clearly understand how order cancellations, returns, refunds, and after-sales issues are handled, we have established this policy. This policy applies to products purchased through this website.

We will process requests based on the actual circumstances of each order and the applicable consumer protection laws. Nothing in this policy limits any mandatory rights that consumers may have under applicable law.

1. Statutory Right of Withdrawal for EU Consumers

For eligible consumers in the European Union, under applicable consumer protection laws, you generally have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without having to provide a specific reason.

If an order contains multiple items, the withdrawal period generally begins on the day you or a third party designated by you receives the last item. The specific period and scope of application shall be determined in accordance with applicable law.

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period at:

Customer Service Email:
📧 r9248736@gmail.com

To help us identify your order, we recommend including your order number, product name, and details regarding your intended withdrawal or return in your email.

2. Return Requirements

When exercising the statutory right of withdrawal, consumers may handle and inspect the goods to the extent necessary to determine their nature, characteristics, and normal functionality.

When returning goods, we recommend that you:

• Use the original packaging whenever possible;

• Return all accessories, manuals, and other included items;

• Package the goods appropriately to reduce the risk of damage during transportation;

• Keep the tracking number, shipping receipt, and other documents proving the return.

If the consumer handles the goods beyond what is necessary for normal inspection and this results in a reduction in the value of the goods, the consumer may be liable for the corresponding loss in value where permitted by applicable law.

For return requests submitted after the statutory withdrawal period has expired, we will assess the request based on the specific order, product condition, and applicable law.

3. Return Shipping Costs

When a consumer exercises the statutory right of withdrawal, return shipping costs will generally be handled in accordance with applicable law and the return conditions stated at the time of purchase.

Where required by law or expressly agreed by us in advance, we may bear the return shipping costs.

If the return is due to any of the following circumstances, we recommend contacting us before sending the product back:

• The product received does not match the order;

• The product has a quality defect;

• The product was damaged during transportation;

• There is another issue for which we are responsible.

Please contact our customer service at r9248736@gmail.com before returning the product so that we can confirm the situation and provide the appropriate return instructions.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after receiving it.

If you discover obvious damage, quality issues, an incorrect model, an incorrect product, or other problems, please contact us promptly.

Customer Service Email:
📧 r9248736@gmail.com

To help us verify the issue, we recommend providing:

• Order number;

• Recipient's name;

• Product name;

• A detailed description of the issue;

• Photos showing the product's appearance or the affected area;

• Videos where necessary;

• Any other information that may help us assess the issue.

After receiving the relevant information, we will review the matter based on the order records and the actual condition of the product.

Depending on the circumstances and applicable law, we may provide a refund, replacement, repair, appropriate price reduction, or another suitable solution.

Consumers' statutory rights relating to product conformity, quality guarantees, and other mandatory consumer rights remain unaffected by this policy.

5. Refund Method and Processing

Once a return or refund request meets the applicable requirements, we will process the refund in accordance with applicable law and the circumstances of the order.

For orders where the consumer exercises the statutory right of withdrawal, the refund will generally include the amount paid for the goods and, where required by law, the applicable standard delivery charges.

Where permitted by law, we may withhold the refund until we have received the returned goods or until the consumer provides valid evidence that the goods have been sent back, whichever occurs earlier.

Refunds will generally be made using the original payment method used for the order.

Due to differences in processing times among banks, credit card issuers, and payment service providers, additional time may be required for the refunded amount to appear in your account after we have processed the refund.

If you have not received the refund after a reasonable period following our refund confirmation, please contact us for assistance.

Customer Service Email:
📧 r9248736@gmail.com

6. After-Sales Service Process

Step 1: Contact Customer Service

If you need to request a return, refund, replacement, order cancellation, or assistance with a product issue, please email:

📧 r9248736@gmail.com

We recommend including:

• Order number;

• Product name;

• The service you are requesting;

• The specific issue or reason for your request;

• Relevant photos or other supporting materials, where applicable.

Step 2: Order Verification

After receiving your request, we will verify the relevant order information.

If the product needs to be returned, we will explain the next steps by email and, where necessary, provide the applicable return address and return requirements.

Please do not send the product to any other address without receiving return instructions from our customer service team.

Step 3: Return the Product

If customer service confirms that a return is required, please send the product according to the return address and instructions we provide.

We recommend using a shipping method with tracking and retaining:

• Tracking number;

• Shipping receipt;

• Shipping tracking records.

Please keep these documents until the return process has been fully completed.

Step 4: Review and Resolution

Once we receive the returned product, or valid proof that the product has been shipped as required by law, we will review the request based on the circumstances.

Depending on the type of request and the condition of the product, one or more of the following solutions may be provided:

• Refund;

• Replacement;

• Product repair;

• Appropriate price reduction;

• Other applicable after-sales solutions.

The outcome will be communicated to you through the contact information you provided.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

📧 r9248736@gmail.com

If the order has not yet entered the shipping or warehouse processing stage, we will assist with cancellation where reasonably practicable based on the actual order status.

Because some orders may enter warehousing, packaging, or delivery processing shortly after being placed, we cannot guarantee that every order can be cancelled before shipment.

If the order has already been shipped, it generally cannot be cancelled through the standard order cancellation process.

In such circumstances, if you have a statutory right of withdrawal, you may request a return after receiving the goods in accordance with applicable law and this policy.

8. Cash on Delivery Orders

If Cash on Delivery (COD) is available for a particular region or product, availability will be determined by the payment options displayed on the checkout page and in the order confirmation.

When placing a Cash on Delivery order, please ensure that the following information is accurate and complete:

• Recipient's name;

• Delivery address;

• Contact telephone number.

If a Cash on Delivery order qualifies for a refund, we will confirm the appropriate refund method with the consumer based on the specific order circumstances and applicable law.

If the order has not yet been delivered and you wish to cancel it, please contact customer service as soon as possible so that we can handle the request according to the current order status.

9. Exceptions to the Statutory Right of Withdrawal

Under applicable law, not all products or transactions are subject to the statutory 14-day right of withdrawal.

Where provided by law, certain products or transactions may be excluded from the right of withdrawal, including:

• Goods made to the consumer's specifications or clearly personalized;

• Certain sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken by the consumer;

• Other products or services that are legally excluded from the right of withdrawal.

If a product is legally subject to an exception to the right of withdrawal, we will provide the relevant information to consumers to the extent required by law.

Nothing in this section is intended to exclude, restrict, or diminish any mandatory rights that consumers have under applicable law.

10. Important Notes When Submitting an After-Sales Request

To help us process your request more efficiently, please note the following:

• Contact customer service before returning a product;

• Submit your request within the applicable time limit;

• Provide an accurate order number and contact information;

• Keep your tracking number and shipping receipt;

• Package the product appropriately before returning it;

• Keep the product, accessories, and relevant packaging whenever possible;

• If the product is damaged or defective, provide clear photos or videos where appropriate;

• Contact us promptly if you receive an incorrect product;

• Do not send the product to an address that has not been confirmed by customer service;

• Keep all relevant records and documents until the entire after-sales process has been completed.

11. Contact Us

If you have any questions regarding orders, returns, refunds, replacements, order cancellations, product quality, or other after-sales matters, please contact us at:

Customer Support

📧 r9248736@gmail.com

To help us locate your order quickly, please include your order number and a description of the issue you need assistance with.

Once we receive your request, we will review it based on the order details and specific circumstances and provide further instructions by email.

Thank you for your understanding and support.